• Bundles

  • How do your bundle subscriptions work?

    Sleep deprivation doesn’t like complication, so we’ve kept things simple – just three clicks and you’re done.

    You can order a monthly bundle containing all the wipes and nappies your baby needs and have them delivered to your door when you need them. Think of it as nappy shopping without the need to get dressed first.

  • What are the benefits of subscribing?

    Money, ease and time. Our money saving subscription bundle arrives direct to your door every month – leaving you more time for the important things in life. You don’t need to wait in for your bundle to arrive and you don’t need to worry about emergency trips to the supermarket.

  • What size nappies should I order?

    Our nappies come in different weight ranges.  Please use the below sizing chart to help you

     

    Nappy Size Weight of baby Nappies per pack Nappies per bundle
    2 2-6kg 72 216
    3 4-9kg 66 198
    4 7-18kg 58 175
    5 11-25kg 52 156
    6 16kg + 58 175
  • Is it easy to update my order?

    Very. You can add to your order or make changes (we just need a couple of days to amend things for you).

    Contact us at support@mumandyou.com or call us on 0161 696 1661.

  • Can I return my order if I change my mind?

    Yes. You can return unopened and unused products to us. Please contact support@mumandyou.com

  • Can I swap an item?

    Mum & You Bundles have been based on your feedback. At the moment, we are unable to change the contents of each bundle.  However, we are always evolving and enhancing our product ranges and we really appreciate your feedback on which products work best together.

    We listen to all feedback and will take ideas and suggestions into consideration for future bundles.

    You can submit your suggestions at inspireus@mumandyou.com

  • Nappies

  • What are your nappies made from?

    Our nappies are made from chlorine-free bleached wood pulp from certified sustainable forestry. All our nappies and wipes are hypoallergenic and dermatologically tested. They don’t any harsh chemicals, are free from lotions and perfumes and can be used on the most sensitive and eczema prone skin.

    Our nappy packaging is made from renewable sugarcane materials.

  • What makes your nappies different?

    Our nappychat nappies have been designed to be leak-free and dry for up to 12 hours. They have been developed in collaboration with literacy experts and illustrated with a tribe of fun characters to help you tell stories and bond with your baby. You can find out more here.

  • What is “nappychat?”

    Mums and experts agree that talking to your baby from birth does all sorts of wonderful things. It’s a great way to bond with your baby and introduce them to a love of stories.

    Mum & You consulted development experts like Dr Jessica Horst, Director of the Word Lab at Sussex University to help us develop Nappychat.

    Our nappychat nappies are illustrated with a playful tribe of characters to inspire stories and rhymes. Whether you choose our Silver the moon and her friends in the sky, or Jiffy and his four-legged tribe, they’ll make nappy changes a fun activity your little one comes to love. You can find out more here.

    Very soon you’ll be able to download our app, introducing you to the whole nappychat family. Follow us on Instagram and Facebook for the latest updates!

  • Are your nappies and wipes biodegradable?

    We were more than a little excited when our testing proved you don’t need to compromise on quality to produce eco-friendly, biodegradable wipes. So that’s exactly why we’ve made a wipe that is strong enough to tackle the nastiest nappy or stickiest face and still break down after use. Our wipes are 100% biodegradable. They will completely biodegrade within just 4-6 weeks in landfill conditions, though you can choose to compost them if you wish.

    Our nappies are made using wood pulp sourced from sustainable forestry. The core of our nappies are 100% biodegradable, and we’re working with our developers to improve other aspects of our nappies too. We don’t use glue in the nappies and they contain no harsh chemicals, perfume or lotion, making them hypoallergenic and great for sensitive skin.

    We are one of the only brands currently using a renewable sugarcane material for our packaging. We also use less packaging than other brands to keep our demand on materials as low as possible.

    At M&Y we’re on a journey not only to have a positive impact on lives of babies, but also to continuously improve the sustainability of our products.

  • Skincare

  • What makes your skincare different from leading brands?

    We understand that there are some important differences in what a baby needs at different stages, and have created unique collections specifically designed to meet their needs at every milestone.

    Our New Baby Safe and Sound range has been designed to use with only one hand, leaving you free to hold your baby while they are too young to sit unaided. Our products condition baby’s skin as well as gently cleansing it, saving you time when they just don’t want to be in the bath anymore!

    Everything we produce at Mum & You has mums and babies in mind, so our revolutionary products like the Face the Day stick offer something unique you won’t find anywhere else. We’ve thought through exactly what you need day to day, so you don’t have to search for your own answers.

    ticked-mark.png Quick, safe and gentle bathtime?

    ticked-mark.png Ingenious products to make your life easier?

    ticked-mark.png Hypoallergenic and kind to baby’s skin?

    ticked-mark.png Some added luxury for you?

  • My Baby has sensitive skin/dermatitis. Can I use your skincare products?

    All of our baby bathtime and skincare products have gone through rigorous testing and have been checked and approved by dermatologists. They are hypoallergenic and safe for use on even the most sensitive eczema-prone skin.

  • Are any of your products tested on animals?

    We want to make the world a better place for everyone, so none of our products have been tested on animals, in line with Regulation (EC) 1223/2009 on cosmetic products.

  • How long do your products last after opening?

    Bath and skincare products will be as good as new for 12 months after opening.

  • Troubleshooting

  • My nappy is leaking, what can I do to prevent this?

    A nappy might leak if it is too small. The absorbent material in the nappy core cannot then cope with the volume of wee. It might be time to consider moving up a nappy size especially if your baby is near the top of the weight range for that size. Other signs that your baby’s nappy is too small include:

    • The nappy isn’t covering your baby’s bottom properly.
    • You notice it’s tight around your baby’s waist or thighs.
    • The nappy is consistently wet-through.

    Bigger nappies can handle more, but nappies may also leak because they are too big. Our nappies have stretch in them, so they are comfortable for a baby. If the nappy isn’t fitted snugly on your baby then it is likely that the nappy could leak.

  • My baby has been suffering from rash problems since using M&Y nappies. What could be the cause of this?

    There are many causes of nappy rash. It is unlikely that it is linked directly to the nappy you use. Consider whether any of the following causes might apply to your baby.

    • Your baby’s skin has been in contact with wee or poo for a long time with the nappy rubbing against your baby’s skin.
    • The skin may not have been cleaned thoroughly. It is easy to miss dirt, hiding in the folds of your baby’s skin.
    • Your baby has recently been taking antibiotics
    • Your baby has been unwell / teething
  • How do I prevent nappy rash?

    If your baby gets nappy rash, you can usually treat the problem at home.

    If the rash isn’t upsetting your baby, at each nappy change apply a thin layer of a barrier cream to protect their skin. Our Bottom Balm is ideal for this.

    Change wet or dirty nappies as soon as possible.

    Clean the whole nappy area gently but thoroughly, wiping from front to back.

    Bath your baby – but avoid bathing them too regularly as this may dry out their skin.

    Dry your baby gently after washing them – avoid vigorous rubbing.

    Lie your baby on a towel and leave their nappy off as often & for as long as you can to let fresh air get to their skin.

    Do not use talcum powder as it contains ingredients that could irritate your baby’s skin.

    Nappy rash usually clears up after about three days if you follow these hygiene tips.

    If the rash continues, we recommend consulting your GP.

  • Wipes

  • What are your wipes made from?

    Our wipes are 100% biodegradable and are made from viscose – a cellulosic wood fibre that is the most abundant & renewable biopolymer on Earth.

    The ingredients are: Aqua, glycerin, sodium benzoate, potassium sorbate, ethylhexylglycerin, citric acid, sodium citrate, sodium glauconate.

  • Why are M&Y wipes biodegradable?

    We were more than a little excited when our testing proved you don’t need to compromise on quality to produce earth friendly, biodegradable wipes. So that’s exactly why we’ve made a wipe that is strong enough to tackle the nastiest nappy or stickiest face and gentle enough to place in the compost bin.

  • How do I know that these wipes are suitable to use on my newborn baby or my baby with eczema-prone skin?

    Our wipes have gone through rigorous testing and have been checked and approved by dermatologists. They are hypoallergenic, unperfumed and safe for use on even the most delicate, eczema-prone skin.

  • How long do the wipes last after opening?

    Your wipes will remain good as new and safe for little skin for up to six months after opening.

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