So, how does Subscribe and Save work?
It’s simple really. We like you. We want to show that and say thank you for supporting us*.
Step 1) You sign up to a Mum & You subscription bundle – you get up to 25% off straight away.
Step 2) You find yourself thinking ‘how amazing are these nappies?!’ (this step isn’t compulsory, but it does happen regardless)
Step 3) You save an extra 5% for keeping your subscription after your third month, and again 3 months after that, until you’re saving up to 40%** on the products you love.
Step 4) (optional) You spend the money you saved on chocolate.
You don’t need to do any work to get your hands on these savings. Just make your initial order and we’ll do the rest. You can get in touch to change your bundle anytime – that means no contract, no hidden costs, no funny business. Just great products that you love, for great prices.
*Your support means we can continue making baby products you love, and help other mums who need it most. We donate money for every product bought to mums via Save the Children, The Trussell Trust and various refugee charities. We also fund mums in innovation and independence.
**Up to 40% refers to bundles starting at 25% off, and a 5% increase in discount every three months. Check individual bundles for discount rate.
How does the flexi subscription work?
Life doesn’t stay the same, so why should your subscription?
We’ve got a great range of Mum & You subscriptions, but like the ‘make your own’ on the pizza menu, sometimes it’s best to take things into your own hands.
Step 1) Choose your products
Newborn and toddler in the house? You might want to throw in 3 packs of size 2 nappies and only 2 packs of size 5. Want different designs? No problem.
Step 2) Decide how often you want your delivery
We know it’s lovely to receive a parcel every day, but if you want to give the postman a break, choose up to 60 days between each delivery.
Step 3) Make your products add up to £30 or more (hello free shipping!). That’s it!
How do your bundle subscriptions work?
Sleep deprivation doesn’t like complication, so we’ve kept things simple – just three clicks and you’re done.
You can order a monthly bundle containing all the wipes and nappies your baby needs and have them delivered to your door when you need them. Think of it as nappy shopping without the need to get dressed first.
What are the benefits of subscribing?
Money, ease and time. Our money saving subscription bundle arrives direct to your door every month – leaving you more time for the important things in life. You don’t need to wait in for your bundle to arrive and you don’t need to worry about emergency trips to the supermarket.
What size nappies should I order?
Our nappies come in different weight ranges. Please use the below sizing chart to help you
Nappy Size Weight of baby Nappies per pack Nappies per bundle 2 2-6kg 72 216 3 4-9kg 66 198 4 7-18kg 58 175 5 11-25kg 52 156 6 16kg + 58 175
Is it easy to update my order?
Very. You can add to your order or make changes (we just need a couple of days to amend things for you).
Contact us at firstname.lastname@example.org or call us on 0161 696 1661.
Can I return my order if I change my mind?
Yes. You can return unopened and unused products to us. Please contact email@example.com
Can I swap an item?
Mum & You Bundles have been based on your feedback. At the moment, we are unable to change the contents of each bundle. However, we are always evolving and enhancing our product ranges and we really appreciate your feedback on which products work best together.
We listen to all feedback and will take ideas and suggestions into consideration for future bundles.
You can submit your suggestions at firstname.lastname@example.org
I have emailed you. How long will it be before you respond?
We try our best to respond to all enquiries within 4 working hours.
What are your opening hours?
Our support team currently is on hand Monday to Friday between 9am and 5.30pm, and we’ll be available some evenings and weekends where possible.
You can email us at email@example.com, or contact us on social media and we’ll get in touch as soon as we can.
I can’t find my answers here. What do I do now?
Sorry we haven’t been able to answer your question here, please feel free to contact our support team.
You can call them on 0161 696 1661.
You can email them at firstname.lastname@example.org
Our team is available Monday to Friday 9am to 5:30pm, with some out of hours assistance available.
Delivery & Orders
Which payment methods do you accept?
You can make your payment to us via any of the following methods;
- Apple Pay
- Android Pay
- Most credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club.
Do you deliver outside of the UK?
Not at the moment, although this will be available in the future.
Can I track my order?
Yes – you will receive information confirming your purchase and all tracking information will be sent to you.
You can also contact our customer support team who will be happy to look into any queries for you.
How will my order be delivered?
Orders are delivered via courier, so you don’t need to wait in for it.
Do you offer a gift wrapping service?
We will be offering a gift wrap service in the near future – please contact customer support for further details on email@example.com
What are your delivery charges?
Shipping is free on all orders over £30.
Standard delivery (2-3 working days): £4.49
Next working day delivery: £6.99
What are your nappies made from?
Our nappies are made from chlorine-free bleached wood pulp from certified sustainable forestry. All our nappies and wipes are hypoallergenic and dermatologically tested. They don’t contain any harsh chemicals, are free from lotions and perfumes and can be used on the most sensitive and eczema prone skin.
Our nappy packaging is made from renewable sugarcane materials.
What makes your nappies different?
Our nappychat nappies have been designed to be leak-free and dry for up to 12 hours. They have been developed in collaboration with literacy experts and illustrated with a tribe of fun characters to help you tell stories and bond with your baby. You can find out more here.
What is “nappychat?”
Mums and experts agree that talking to your baby from birth does all sorts of wonderful things. It’s a great way to bond with your baby and introduce them to a love of stories.
Mum & You consulted development experts like Dr Jessica Horst, Director of the Word Lab at Sussex University to help us develop Nappychat.
Our nappychat nappies are illustrated with a playful tribe of characters to inspire stories and rhymes. Whether you choose our Silver the moon and her friends in the sky, or Jiffy and his four-legged tribe, they’ll make nappy changes a fun activity your little one comes to love. You can find out more here.
Very soon you’ll be able to download our app, introducing you to the whole nappychat family. Follow us on Instagram and Facebook for the latest updates!
Are your nappies and wipes biodegradable?
We were more than a little excited when our testing proved you don’t need to compromise on quality to produce eco-friendly, biodegradable wipes. So that’s exactly why we’ve made a wipe that is strong enough to tackle the nastiest nappy or stickiest face and still break down after use. Our wipes are 100% biodegradable. They will completely biodegrade within just 4-6 weeks in landfill conditions, though you can choose to compost them if you wish.
Our nappies are made using wood pulp sourced from sustainable forestry. The core of our nappies are 100% biodegradable, and we’re working with our developers to improve other aspects of our nappies too. We don’t use glue in the nappies and they contain no harsh chemicals, perfume or lotion, making them hypoallergenic and great for sensitive skin.
We are one of the only brands currently using a renewable sugarcane material for our packaging. We also use less packaging than other brands to keep our demand on materials as low as possible.
At M&Y we’re on a journey not only to have a positive impact on lives of babies, but also to continuously improve the sustainability of our products.
Can I return my unwanted items?
Yes, of course, you can return your unwanted items to our fulfilment centre and we will refund you as soon as we have received them. Give our support team a call on 0161 696 1661 or email firstname.lastname@example.org who will assist you in arranging.
Please note that items purchased on any of our promotions are not eligible for return.
*this does not affect your statutory rights
What makes your skincare different from leading brands?
We understand that there are some important differences in what a baby needs at different stages, and have created unique collections specifically designed to meet their needs at every milestone.
Our New Baby Safe and Sound range has been designed to use with only one hand, leaving you free to hold your baby while they are too young to sit unaided. Our products condition baby’s skin as well as gently cleansing it, saving you time when they just don’t want to be in the bath anymore!
Everything we produce at Mum & You has mums and babies in mind, so our revolutionary products like the Face the Day stick offer something unique you won’t find anywhere else. We’ve thought through exactly what you need day to day, so you don’t have to search for your own answers.
Quick, safe and gentle bathtime?
Ingenious products to make your life easier?
Hypoallergenic and kind to baby’s skin?
Some added luxury for you?
My Baby has sensitive skin/dermatitis. Can I use your skincare products?
All of our baby bathtime and skincare products have gone through rigorous testing and have been checked and approved by dermatologists. They are hypoallergenic and safe for use on even the most sensitive eczema-prone skin.
Are any of your products tested on animals?
We want to make the world a better place for everyone, so none of our products have been tested on animals, in line with Regulation (EC) 1223/2009 on cosmetic products.
How long do your products last after opening?
Bath and skincare products will be as good as new for 12 months after opening.
My nappy is leaking, what can I do to prevent this?
A nappy might leak if it is too small. The absorbent material in the nappy core cannot then cope with the volume of wee. It might be time to consider moving up a nappy size especially if your baby is near the top of the weight range for that size. Other signs that your baby’s nappy is too small include:
- The nappy isn’t covering your baby’s bottom properly.
- You notice it’s tight around your baby’s waist or thighs.
- The nappy is consistently wet-through.
Bigger nappies can handle more, but nappies may also leak because they are too big. Our nappies have stretch in them, so they are comfortable for a baby. If the nappy isn’t fitted snugly on your baby then it is likely that the nappy could leak.
My baby has been suffering from rash problems since using M&Y nappies. What could be the cause of this?
There are many causes of nappy rash. It is unlikely that it is linked directly to the nappy you use. Consider whether any of the following causes might apply to your baby.
- Your baby’s skin has been in contact with wee or poo for a long time with the nappy rubbing against your baby’s skin.
- The skin may not have been cleaned thoroughly. It is easy to miss dirt, hiding in the folds of your baby’s skin.
- Your baby has recently been taking antibiotics
- Your baby has been unwell / teething
How do I prevent nappy rash?
If your baby gets nappy rash, you can usually treat the problem at home.
If the rash isn’t upsetting your baby, at each nappy change apply a thin layer of a barrier cream to protect their skin. Our Bottom Balm is ideal for this.
Change wet or dirty nappies as soon as possible.
Clean the whole nappy area gently but thoroughly, wiping from front to back.
Bath your baby – but avoid bathing them too regularly as this may dry out their skin.
Dry your baby gently after washing them – avoid vigorous rubbing.
Lie your baby on a towel and leave their nappy off as often & for as long as you can to let fresh air get to their skin.
Do not use talcum powder as it contains ingredients that could irritate your baby’s skin.
Nappy rash usually clears up after about three days if you follow these hygiene tips.
If the rash continues, we recommend consulting your GP.
What are your wipes made from?
Our wipes are 100% biodegradable and are made from viscose – a cellulosic wood fibre that is the most abundant & renewable biopolymer on Earth.
The ingredients are: Aqua, glycerin, sodium benzoate, potassium sorbate, ethylhexylglycerin, citric acid, sodium citrate, sodium glauconate.
Why are M&Y wipes biodegradable?
We were more than a little excited when our testing proved you don’t need to compromise on quality to produce earth friendly, biodegradable wipes. So that’s exactly why we’ve made a wipe that is strong enough to tackle the nastiest nappy or stickiest face and gentle enough to place in the compost bin.
How do I know that these wipes are suitable to use on my newborn baby or my baby with eczema-prone skin?
Our wipes have gone through rigorous testing and have been checked and approved by dermatologists. They are hypoallergenic, unperfumed and safe for use on even the most delicate, eczema-prone skin.
How long do the wipes last after opening?
Your wipes will remain good as new and safe for little skin for up to six months after opening.