During these unexpected times we know that many of you are relying on services like ours and we want to reassure you that, whatever your situation, we’ve got your back!
We are working super hard with our suppliers and manufacturers to keep things on track, and ensure the best possible service to all of our customers. On this page you can find up-to-date details on many of the questions we’re receiving about our operations and deliveries. If your question isn’t answered below please do get in contact with our customer support team via live chat or email (see top of page for contact details).
Please know that we are working closely with our delivery partners, but due to the current circumstances the delivery network is stretched. This may lead to slight delays being experienced for some customers. You can track your delivery through the dispatch email you received as part of the ordering process. If your delivery is delayed by more than 3 days please contact our customer support team.
Our subscription service is running as normal for all existing subscription customers, though you may experience slight delays in delivery as outlined above.
Unfortunately, due to greater than usual demand, we have had to limit the number of pack a customer can make on a single purchase to 2. This is to ensure all of our customers have fair access to our nappies. Please bear with us, as stock levels return to normal levels we will be able to remove this restriction.
Some of our larger sizes are currently out of stock for regular purchase on the site (this does not affect subscribers of these sizes). Please check back in soon and keep an eye on our social channels as we anticipate that these will be back in stock soon.
We have recently relaunched our wipes with new 100% recyclable packaging and a colourful new pack design. The wipes are still 100% biodegradbale and are now purer than ever with a 99.4% water formula. So please don’t be surprised when these new wipes arrive in your order.
Our wipes are currently fully stocked with no restrictions in place in terms of the number of packs you can order.
Please note that the wipes come in 6 different coloured packs. Each box contains a mix of 2 different colours. We are currently unable to allocate specific colours to an order.
Baby wipes are super versatile, if you’re substituting them for other products like toilet roll at the moment please remember not to flush them. They can damage the plumbing in your local area. Please put them in the bin, our biodegradable wipes will breakdown in normal landfill. 😀
For regular enquiries please see our FAQs page here.
For urgent enquiries, we’re here to help: email@example.com
Stay safe, stay healthy,
Team Mum & You